Terms of Service

1. Who we are

PestSchool is an online continuing education platform operated by A&K SYSTEM, Inc. ("PestSchool", "we", "us"). By creating an account, buying a course, or otherwise using the platform, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorized to bind it, and "you" means that company.

2. Your account

• You must be at least 18 years old and legally able to enter a contract. The platform is intended for working pest control professionals and those training for the field.
• Your account details — legal name, license number, license category and state — must be accurate and kept up to date. Certificates and any regulatory reporting are issued against exactly what your account says, and a certificate in the wrong name may not be accepted by your board.
• An account belongs to one person. Credentials may not be shared, sold or transferred, and an account may only be signed in on one device at a time; signing in elsewhere ends the earlier session.
• You are responsible for activity under your account and for keeping your password confidential. Tell us promptly if you believe someone else has used it.

3. Enrollment and access

Buying a course grants you a personal, non-transferable right to access it for the access period shown on the course page at the time of purchase. We may update course material during that period — including to reflect a change in regulation — and may withdraw a course from sale at any time. If a course is withdrawn while you have unfinished access to it, you may finish it or ask us for a refund of the unused portion.

4. Payment

• Prices are in US dollars and exclude any taxes that apply to you. Payment is due in full at purchase.
• Card payments are processed by Stripe. We do not receive or store your full card details.
• Company seat purchases may be invoiced under a separate written agreement; where that agreement conflicts with these terms, it governs for that company.
• If a payment is reversed or charged back, we may suspend access to the affected courses until the balance is settled.

5. Refunds

Refunds are governed by our Refund Policy, which forms part of these terms. In summary: a course you have not started is refundable within 30 days; a course for which a certificate has been issued is not, because the credit has already been delivered.

6. Seat time, completion and CEU credit

Continuing education credit is awarded for time spent on the material, and state boards require approved providers to be able to prove it. To meet that obligation:

• The player records your watched time while a lesson is playing and periodically checks that you are still present. Playback pauses until you confirm.
• You cannot advance past material you have not watched. Reviewing material you have already completed is unrestricted.
• Circumventing, automating or falsifying these checks — including scripting playback, running multiple sessions, or having another person complete a course for you — is grounds for voiding the completion, revoking the certificate, closing the account without refund, and reporting the matter to the relevant licensing board.

Whether a completed course counts toward your license depends on your state, your license category, and the approvals in effect at the time you complete it. Approval information is shown on each course page. It remains your responsibility to confirm your own renewal requirements with your licensing board; we do not guarantee that any course satisfies them, and we are not responsible for a renewal deadline you miss.

7. Acceptable use

You agree not to:

• record, download, copy, republish or redistribute course videos, tests or materials, or share them outside your account;
• reverse engineer the platform, probe it for vulnerabilities, or interfere with its operation or with other users' access;
• use automated means to access, scrape or interact with the platform; or
• use the platform unlawfully, or to harass, defraud or impersonate anyone.

8. Our content and your content

Courses, videos, test items, certificates, the PestSchool name and the platform itself are owned by us or our licensors and are protected by copyright and other laws. You get the right to use them for your own training and licensing — nothing more.

Anything you submit — answers, uploaded documents, feedback — remains yours. You grant us the right to store and process it to run the platform, issue your certificates, and meet our record-keeping obligations, as described in our Privacy Policy.

9. Company accounts

Where your employer buys your seat or assigns you a course, that employer's administrators can see your assignments, progress, completions and the certificates earned on those seats. Seats belong to the company, not to the individual, and a company may reassign a seat that has not been used. Company-authored courses are internal training and do not carry state CEU credit unless the course page says otherwise.

10. Third-party services

We rely on third parties to run the platform — payment processing, bot protection on sign-up, email delivery, video hosting and cloud infrastructure. Their handling of your data is described in our Privacy Policy. Links to third-party sites, including your state board's, are provided for convenience; we do not control them.

11. Disclaimers

The platform is provided "as is". We do not warrant that it will be uninterrupted or error-free, that any course will be approved in a given state, or that completing a course will result in your license being renewed. Course content is education, not legal or regulatory advice, and does not replace the requirements published by your board or the label on any pesticide product.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, including lost income, lost work, or the consequences of a lapsed or unrenewed license. Our total liability for any claim relating to the platform is limited to the amount you paid us for the course or seat the claim relates to in the twelve months before the claim arose. Nothing here limits liability that cannot be limited by law.

13. Suspension and termination

You may close your account at any time. We may suspend or close an account that breaches these terms, that we reasonably believe is being used fraudulently, or that we are required to close by law or by a regulator. Where we close an account for a breach of the seat-time or acceptable-use rules, purchases are not refunded. Completion records and issued certificates are retained after closure for as long as our record-keeping obligations require.

14. Changes to these terms

We may update these terms as the platform or the regulations governing it change. The date at the top of this page shows the current version. If a change materially affects your rights, we will give notice by email or in the app before it takes effect; continuing to use the platform after that means you accept the new version.

15. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and the state and federal courts located in Santa Clara County, California have exclusive jurisdiction over any dispute arising from them.

16. Contact

Questions about these terms can go to info@a1k1.com, or A&K SYSTEM, Inc., attn: PestSchool.