Accessibility

Our commitment

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA across the platform. We are not claiming full conformance today. Where we fall short, we would rather say so and give you a way to get what you need in the meantime than publish a statement that sounds better than the product is.

What the platform supports today

• Keyboard operation. The site can be navigated without a mouse. Interactive elements are reachable in a sensible order and show a visible focus outline, and composite controls — the product tour's tabs, the state map — respond to arrow keys as well as Tab.
• Screen readers. Interactive graphics carry text alternatives. On the home page, each state on the map is a link whose accessible name reads as, for example, "California — 108 courses", so the map conveys the same information aloud as it does visually.
• Information is never carried by colour alone. A state that grants no CEU credit says so in words, not just in a different fill.
• Reduced motion. If your system asks for reduced motion, the reveal animations, the hero effects and the auto-advancing tour all stop; nothing that carries meaning depends on movement.
• Responsive and zoomable. Layouts reflow to narrow screens and to browser zoom rather than requiring horizontal scrolling. On small screens the state map is replaced by a list of state links, because a map of 51 tap targets is not usable at that size.

Known limitations

• Video captions are not yet on every lesson. This is the gap we are working hardest to close. If you need captions or a transcript for a specific course, contact us and we will get you what exists for that course before you enroll.
• The player's seek restriction is deliberate. You cannot skip past material you have not watched, and a presence check interrupts playback after a period of inactivity. These are regulatory requirements for continuing education credit, not design choices we can turn off — but if the presence check itself is an obstacle for you, tell us and we will find a workable accommodation.
• Some interfaces have not been audited end to end. The administrative and provider consoles are dense, data-heavy screens and have had less accessibility testing than the learner-facing pages.
• Downloadable certificates. Certificate PDFs are laid out for print and may not read well in a screen reader. Ask us and we will supply the completion details in an accessible format.

Requesting an accommodation

If something on the platform is blocking you from completing a course, contact us before your renewal deadline rather than after it. We can supply materials in an alternative format, walk you through a screen over the phone, or arrange another route to completing the course where the approval terms allow. Tell us the course, what you are using to access it (browser, screen reader, magnifier), and what happens.

Reporting a problem

Accessibility reports go to the same place as everything else: info@a1k1.com. The more specific you can be — the page, the control, the assistive technology and its version — the faster we can reproduce and fix it. We aim to acknowledge reports within two business days and to tell you what we intend to do about it, including when we cannot fix something quickly.

How this statement was prepared

This statement was prepared through internal review of the platform against WCAG 2.1 Level AA, including keyboard and screen reader testing of the public pages and the learner experience. It has not been independently audited. It is reviewed as the platform changes.